33gt Privacy Policy

Introduction to Data Collection

33gt is a secure and reliable online gaming platform operating for users in Bangladesh. We collect certain information to improve our service quality and provide you with a personalised experience. The purpose of this Policy is to present that process to you with complete transparency.

Information collected from you during registration on our platform, while processing transactions, or when contacting customer support is used only for specified purposes and is not shared with any unauthorised third parties.

What Information We Collect

2.1 Personal Identification Information

The following information may be collected when creating or managing an account:

• Full name
• Date of birth (for age verification — only users aged 21 or above may use this platform)
• Email address
• Mobile number
• National ID or passport number (if verification is required)

2.2 Financial Information

We collect payment-related information to process transactions. Transactions on the 33gt platform can be made via bKash, Nagad, Rocket, and bank transfer. Mobile numbers or account details for these methods are stored securely in encrypted form.

• Mobile banking number (bKash / Nagad / Rocket)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Technical Information

When you use our platform, certain technical information is collected automatically:

• IP address
• Device type and operating system
• Browser type and language settings
• Platform access time and session information
• Cookie and local storage data

2.4 Usage Information

Which games you play, how long you play, and which sections you spend the most time in — this information is collected solely to improve service quality and for responsible gaming monitoring.

Purpose of Using Information

The collected information is used for the following purposes:

• Account management: To complete registration, login, and account verification processes.
• Financial transactions: To securely complete deposit and withdrawal processes.
• Customer support: To resolve your issues or questions by providing assistance via live chat and email.
• Ensuring security: To prevent fraud, money laundering, or suspicious activity.
• Responsible gaming: To identify unusual playing patterns and provide support to users when needed.
• Service improvement: To analyse user experience and further improve the platform.
• Legal obligations: To comply with applicable laws and regulations.

Information Sharing & Third Parties

33gt does not sell your personal information to any third party for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, technology infrastructure, or customer support. These partners receive only the information necessary to provide the specified service and are required to comply with our privacy policy.

4.2 Legal Obligations

Information may be provided in accordance with court orders, directives from government authorities, or requirements under applicable law. In such cases, we disclose only the minimum information necessary.

4.3 Fraud Prevention

Information may be shared with relevant authorities or partner organisations to prevent financial crime or fraud.

Data Security Measures

The 33gt platform uses SSL encryption technology to keep your information secure. Our security measures include:

• Encryption: All sensitive information is encrypted both during transmission and while stored.
• Access control: Only authorised staff can access user information.
• Firewall and security monitoring: Systems are monitored around the clock.
• Secure payment gateway: All financial information is processed through secure payment channels.
• Regular security audits: System security is tested on a regular basis.

However, it is not possible to guarantee that any transmission of information over the internet is completely secure. We make every effort, but users must also take responsibility for keeping their account password and login details safe.

Cookie and Tracking Technologies

The 33gt platform uses cookies and similar technologies. Cookies are small text files stored on your device.

6.1 Types of Cookies

• Essential cookies: Required for the core functions of the platform, such as maintaining login sessions.
• Functional cookies: To remember your preferences, such as language selection.
• Analytics cookies: To understand and improve how the platform is used.

6.2 Cookie Control

You can disable cookies by changing your browser settings. Keep in mind, however, that disabling certain cookies may cause some features of the platform to not work properly.

Data Retention Period

We retain your information only for as long as necessary. Specific policies are outlined below:

• Active accounts: Information is retained for as long as the account remains active.
• Closed accounts: Information may be retained for a defined period after account closure to meet legal and regulatory obligations.
• Transaction records: Financial records are retained in accordance with applicable law.
• Communication records: Customer support communication history is retained for issue resolution and quality improvement.

Your Rights

As a user of the 33gt platform, you have the following rights:

• Right to know: You can find out what information of yours we are storing.
• Right to rectification: If your stored information is incorrect, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted (except where legal obligations apply).
• Right to restrict processing: In certain cases, you can request that the processing of your information be restricted.
• Right to data portability: In some circumstances, you can receive your information in a structured format.
• Right to object: You can object to certain types of processing of your information.

Protection of Minors

The 33gt platform is operated exclusively for users aged 21 or above. We do not intentionally collect information from any minor. If we become aware that a minor's information has been collected, it will be deleted immediately and the associated account will be closed.

If you become aware that a minor is using our platform, please notify us at [email protected].

International Data Transfers

Our servers and service providers may be located in various countries. Where information is transferred outside Bangladesh, we ensure that appropriate safeguards are in place. Such transfers always comply with the terms of this Privacy Policy.

Policy Changes

33gt reserves the right to change this Privacy Policy at any time. In the case of significant changes:

• A clear notice will be posted on the website.
• Registered users will be informed by email.
• The effective date of the revised policy will be clearly stated.

Continued use of the platform after changes have been made will be considered acceptance of the revised policy. We therefore recommend visiting this page regularly.

Contact & Complaints Resolution

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our customer support team. We provide assistance in both Bengali and English via 24/7 live chat and email.

Email: [email protected]

We are committed to protecting your privacy with the utmost importance. We respect the trust you place in us by using the 33gt platform, and we will always strive to ensure your information is properly protected.